Refund & Cancellation Policy
If Volleyball Code is not right for your team, we would rather give you your money back than keep it. This page tells you exactly how.
Last updated: 31 July 2026
14-day money-back guarantee
Email us within 14 days of any payment and we will refund it in full. You do not need to give a reason, and it does not matter how much you used the app in the meantime. Code twenty matches and decide it is not for you — you still get your money back.
This applies to your first payment and to every renewal after it, monthly or yearly.
To request a refund, email contact@volleyballcode.com from the address on your account. That is the whole process. There is no form and no retention call.
Cancelling your subscription
You can cancel at any time. There is no cancellation fee, no notice period, and no reason required.
- Open Profile → Manage billing in the app and cancel there, or email us and we will do it for you.
- Cancelling stops all future charges immediately.
- You keep your paid plan until the end of the period you already paid for. If you cancel on day 3 of a month you have paid for, you keep Pro for the rest of that month.
- After that, your account moves to the free plan automatically.
What happens to your matches
Nothing is deleted. Cancelling or refunding never erases your data. Your matches, teams and rosters stay in your account, and if you come back later they are exactly where you left them.
Some features are limited on the free plan, but your history remains yours. If you want to take it with you, export your matches to CSV or PDF before your paid period ends.
After the 14 days
Outside the 14-day window we do not refund the portion of a period you have already used, since you had access to the service throughout it.
We do make exceptions, and we do not make you argue for them:
- A renewal you did not want. If a subscription renewed and you meant to cancel, tell us and we will refund that renewal and cancel the plan. Nobody should pay for a year they forgot about.
- A charge you do not recognise. Contact us before your bank. We will find it and sort it out faster than a chargeback will.
- The service was broken for you. If a fault on our side stopped you using the app for a meaningful part of your billing period, tell us and we will refund that period.
How a refund is paid
Payments are processed by Creem, our merchant of record, so refunds go back through Creem to the original payment method. We cannot send a refund to a different card or account.
Refunds are approved within one working day of your email. Your bank then takes its own time to show it, usually 5 to 10 working days. If it has been longer than that, email us and we will chase it with Creem.
Because Creem is the seller of record, the refund on your statement will show against Creem rather than Volleyball Code.
Free plan
The free plan costs nothing and never asks for a card, so there is nothing to refund and nothing to cancel. You can simply stop using it, or ask us to delete your account entirely.
If you are in the European Union or the United Kingdom
Consumer law gives you a 14-day right to withdraw from a distance contract. Our guarantee above already matches that period and applies it to every renewal, not only your first purchase, so you never have less than the law gives you.
Questions
Ask before you buy if anything here is unclear. Email contact@volleyballcode.com and a real person will answer, usually within one working day.